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Quality Guarantee

 
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At The Chess Store Australia we distribute premium quality Chess and Backgammon Sets, and offer the best value in the country. Our parent Company in 1997 was one of only a few on-line Companies in Australia to offer a QUALITY GUARANTEE of REPLACEMENT or YOUR MONEY BACK if you are dissatisfied.
For more details please see our Returns/Exchange and Refunds Policy below.
 
RETURNS / EXCHANGE AND REFUNDS POLICY

If you are not totally satisfied with your purchase, simply contact us for a Returns Authority Number. The goods being returned must be unused and in their original packaging with a copy of your purchase receipt.

This must be done within 7 days of delivery and we will be happy to either replace the item or provide you with a full refund of the purchase price less any shipping costs.

Please note that we will only accept returns if the goods are returned in their original condition they must be unused and in a re-saleable condition. We reserve the right to reject any items that do not meet these conditions.

If you receive a defective or damaged product, please contact us to arrange a replacement or refund. Replacement items will only be sent after we have received the defective items back from you in their original packaging.

Customer to organise return of goods, and return postal charges are at customer's expense.

 THE CHESS STORE AUSTRALIA - CERTIFICATE OF AUTHENTICITY

Our finest and most beautiful Real Wood Master Crafted Chess Pieces have been brought together in our unique Luxury Collection Range.
The collection includes the latest sets of unrivalled quality and design.
For those insisting on the best, it is the only collection to consider.
All sets in the collection are either new design releases, limited edition, extremely rare and highly collectable.
We hand select only from the finest of graded woods for use in the manufacture of our Chess Sets.
The master carvers have strict and rigorous quality control criteria that ensures only perfectly formed pieces end up in the master crafted range of sets.
Only select sets in The Chess Stores Luxury Collection range comes supplied with a Certificate of Authenticity which confirms it to be a genuine "The Chess Store" product and is signed by our Company director.
All Our Real Wood Chess Products are AQIS Compliant.
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 The Chess Store [Australia] are a wholly owned subsidary of Carrom Australia Trust 

 ABN 82 224 132 447,   ACN 078 985 145