QUALITY GUARANTEED OR YOUR MONEY BACK.
Upon delivery, if you are dissatisfied with the quality of your purchase, please return for an exchange, or a full refund of the purchase price. |
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At The Chess Store Australia we distribute premium quality Chess Sets, Backgammon and Carrom Boards with the BEST value in the country. Our parent Company was one of the first on-line Companies in Australia to offer a quality guarantee of REPLACEMENT or YOUR MONEY BACK if you are dissatisfied. For more details please see our Returns/Exchange and Refunds Policy below. |
RETURNS / EXCHANGE AND REFUNDS POLICY
If you are not totally satisfied with your purchase, simply contact us for a Returns Authority Number. The goods being returned must be unused and in their original packaging with a copy of your purchase receipt. This must be done within 3 days of delivery and we will be happy to either replace the item or provide you with a full refund of the purchase price less any delivery costs.
Please note that we will only accept returns if the goods are returned in their original condition they must be unused and in a re-saleable condition.
We reserve the right to reject any items that do not meet these conditions.
If you receive a defective or damaged product, please contact us to arrange a replacement or refund. Replacement items will only be sent after we have received the defective items back from you in their original packaging. Customer to organise return of goods, and return postal charges are at customer's expense. Returns/Exchange/Refund Guarantee does not apply to any product in our range where it is sold as 'Exhibition and Ex Display Stock'.
Our finest and most beautiful chess pieces have been brought together in our unique Luxury Chess Sets Collection range.
The collection only includes sets of unrivalled quality and design. For those insisting on the best, it is the only collection to consider. All sets in the collection are either limited edition, extremely rare and highly collectable. Only the finest woods are used, and rigorous quality control ensures that only perfectly formed pieces end up in the master crafted sets.
Every set in The Chess Stores Luxury Collection range comes supplied with a Certificate of Authenticity which confirms it to be a genuine "The Chess Store" product and is signed by our company director.
