At The Chess Store Australia we distribute premium quality Chess Sets, Backgammon and Carrom Boards with the BEST value in the country. Our parent Company was one of the first on-line Companies in Australia to offer a quality guarantee of REPLACEMENT or YOUR MONEY BACK if you are dissatisfied. For more details please see our Returns/Exchange and Refunds Policy below.

If you are not totally satisfied with your purchase, simply contact us for a Returns Authority Number. The goods being returned must be unused and in their original packaging with a copy of your purchase receipt. This must be done within 3 days of delivery and we will be happy to either replace the item or provide you with a full refund of the purchase price less any delivery costs.

Please note that we will only accept returns if the goods are returned in their original condition they must be unused and in a re-saleable condition.

We reserve the right to reject any items that do not meet these conditions.

If you receive a defective or damaged product, please contact us to arrange a replacement or refund. Replacement items will only be sent after we have received the defective items back from you in their original packaging. Customer to organise return of goods, and return postal charges are at customer's expense. Returns/Exchange/Refund Guarantee does not apply to any product in our range where it is sold as 'Exhibition and Ex Display Stock'.