THE CHESS STORE GUARANTEE

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At The Chess Store Australia we retail Premium Quality Chess Sets, and our Lowest Price Guarantee. 
LOWEST PRICE GUARANTEED - Being 100% online, with Bulk Buying Power, Designing & Dealing Directly with the Manufacturers combined with Low Overheads means more savings for you, hence we are able to offer our Lowest Price GuaranteeWe also Guarantee to always provide to our valuable customers the Best Service, Latest Products including the Largest Range where possible.
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RETURNS/EXCHANGE & REFUNDS POLICY - As per the Australian Consumer Guarantee*, if you find a major problem with the product, we will be happy to either replace the item or provide you with a refund of the purchase price less any shipping costs & Credit Card Charges, please contact us for a Returns Authority Number. The goods being returned must be unused and in their original packaging with a copy of your purchase receipt. This must be done within Seven days of delivery. Please note that we will only accept returns if the goods are returned in their original condition they must be unused and in a re-saleable condition. We reserve the right to reject any items that do not meet these conditions. Customer to organise return of goods, and return postal charges are at customer's expense. *Please note that this policy does not apply if a customer simply changes their mind about the product, or to Sale Items. 

IMPORTANT- if at time of delivery you observe that the external packing carton is damaged, please register your observations with the carrier immediately and obtain a reference number. Should you find that the product is damaged, please contact the carrier to register your claim, and they will then explain to you their Claim Process. Please also do keep us informed of the issue, as we may be able to assist expedite the claim process. 

 THE CHESS STORE AUSTRALIA - CERTIFICATE OF AUTHENTICITY

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Our finest and most beautiful Real Wood Master Crafted Chess Pieces have been brought together in our unique Luxury Collection Range.
The collection includes the latest sets of unrivalled quality and design, For those insisting on the best, it is the only collection to consider.
All sets in the collection are either new design releases, limited edition, extremely rare and highly collectable.
We hand select only from the finest of graded woods for use in the manufacture of our Chess Sets.
We work closely in the designs with our Master Carvers and have strict and rigorous quality control criteria that ensures only perfectly formed pieces end up in our Master Crafted Range of Chess Sets.
Only "select sets" in The Chess Stores Luxury Collection range comes supplied with a Certificate of Authenticity which confirms it to be a genuine "The Chess Store" product and is signed by our Company director.