THE CHESS STORE GUARANTEE
Being 100% online, with Bulk Buying Power, Designing & Dealing Directly with the Manufacturers combined with Low Overheads means more savings for you, hence we are able to offer our Lowest Price Guarantee.
We Guarantee to always provide to our valuable customers the Lowest Prices, Best Service, Latest Products, Largest Range and are the premiere Company in Australia to offer a Quality & Satisfaction Guarantee or your money back. This is our commitment and forms part of our company charter of trading.
If you are not totally satisfied with your purchase, simply contact us for a Returns Authority Number. The goods being returned must be unused and in their original packaging with a copy of your purchase receipt.
This must be done within 7 days of delivery and we will be happy to either replace the item or provide you with a full refund of the purchase price less any shipping costs.
Please note that we will only accept returns if the goods are returned in their original condition they must be unused and in a re-saleable condition. We reserve the right to reject any items that do not meet these conditions.
If you receive a defective or damaged product, please contact us to arrange a replacement or refund. Replacement items will only be sent after we have received the defective items back from you in their original packaging.
Customer to organise return of goods, and return postal charges are at customer's expense.
THE CHESS STORE AUSTRALIA - CERTIFICATE OF AUTHENTICITY
The collection includes the latest sets of unrivalled quality and design.
Only "select sets" in The Chess Stores Luxury Collection range comes supplied with a Certificate of Authenticity which confirms it to be a genuine "The Chess Store" product and is signed by our Company director.
The Chess Store [Australia] are a wholly owned subsidiary of Carrom Australia Trust
ABN 82 224 132 447, ACN 078 985 145